Scope of Services & Disclaimer
This page defines exactly what our service is and what it is not. Please read it before submitting an inquiry.
What This Service Is
An independent information and advisory service. We explain how healthcare in China is organized, what processes are typically involved, what costs and timelines are publicly reported, and what cultural and communication factors to expect. All output is delivered in writing.
What This Service Is Not
| We do | We do not |
|---|---|
| Explain the healthcare system and processes | Diagnose, treat, or recommend treatment |
| Summarize publicly available cost ranges | Provide quotations, negotiate, or pay on your behalf |
| Explain documentation requirements | Write medical records or submit applications for you |
| Describe cultural and language expectations | Book appointments or register with hospitals |
| Explain how to seek further opinions yourself | Recommend specific hospitals or doctors |
| Answer questions in writing | Escort patients, arrange admission, travel, or accommodation |
No Medical Advice
Nothing we provide constitutes medical advice, diagnosis, or a treatment recommendation, and it does not replace consultation with a licensed physician. Decisions about your health remain with you and your treating clinicians.
No Appointment, Admission, or Referral Services
We do not register patients, reserve appointments, arrange hospital admission, or act as an intermediary between you and any institution. We do not receive referral fees or commissions from hospitals or clinics.
Emergency Notice
We do not provide emergency or urgent care services. If you are experiencing a medical emergency, contact local emergency services immediately.
Accuracy of Public Information
Costs, requirements, and processes change frequently and vary by institution. Information we provide reflects publicly available sources at the time of writing and should be verified with the relevant institution before you act on it.
Your Responsibility
You are responsible for your own decisions, for contacting institutions directly, and for verifying any information before use. We accept no liability for outcomes arising from decisions made independently of our written information.
Fees
USD 29 per written consultation, payable before delivery. If a request falls outside our scope, we tell you before any charge is made. See the FAQ or ask a question.